mamubaji Privacy Policy

01

What Information We Collect

1.1 Information You Provide Directly

When you create an account on mamubaji or submit information for identity verification, we collect the following:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details (related to deposits and withdrawals, but not full card numbers)
• Username and password (stored in encrypted form)

1.2 Automatically Collected Information

When you access the platform, the following information may be collected automatically for technical reasons:

• IP address and device identifier information
• Browser type and operating system information
• Cookies and session data
• Time spent on the platform and usage patterns
• Referral source information

1.3 Identity Verification (KYC)

To ensure secure financial transactions and protect accounts, mamubaji may request identity verification in certain situations. This process may involve asking for a copy of a government-issued ID and proof of address. Documents collected are stored under strict security measures.

02

Purpose of Data Use

mamubaji uses collected information only for the purposes listed below:

2.1 Account Management and Service Delivery

• Completing registration and keeping accounts active
• Processing deposits, withdrawals, and other transactions
• Activating bonuses and promotional offers
• Maintaining game history and transaction records

2.2 Security and Fraud Prevention

• Detecting and preventing suspicious transactions
• Preventing multiple accounts and misuse
• Blocking unauthorised access to accounts

2.3 Communication and Support

• Responding to support requests
• Sending important account-related notifications
• Sending promotional information with your consent

2.4 Service Improvement

Collected information is used to analyse usage patterns, improve the platform experience, and resolve technical issues faster.

03

Data Storage and Security

3.1 Security Measures

mamubaji applies industry-standard technology and practices to keep your personal information secure. These include:

• SSL (Secure Socket Layer) encryption — all data transfers occur through encrypted channels
• Password hashing — your password is never stored in plain form
• Firewall and access control systems
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorised staff can access data

3.2 Retention Period

All necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud prevention needs. Once that period has passed, data is securely deleted or anonymised.

3.3 Acknowledgement of Limitations

Although we take every precaution to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. Users are also responsible for keeping their own passwords confidential.

04

Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored in your browser. mamubaji uses cookies to keep the platform functioning properly and to improve the user experience.

4.2 Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Monitor platform usage to identify areas for improvement.

4.3 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may prevent some parts of the platform from working properly.

05

Sharing Information with Third Parties

mamubaji does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in the following situations to operate the service:

5.1 Service Partners

• Payment Processing: Information required for bKash, Nagad, Rocket, and bank transfers is shared with the relevant financial service providers.
• Technology Partners: Trusted technology service providers who operate the platform and follow privacy standards consistent with this Policy.

5.2 Legal Requirements

Information may be provided to relevant authorities when required by court order, legal process, or fraud investigation.

5.3 Business Changes

If there is any change in ownership or management of the platform, the new operating entity will also be bound by this privacy policy, and users will be notified in advance.

06

Special Protection for Payment Information

Ensuring maximum security in financial transactions is one of mamubaji's top priorities. The following measures are in place during deposits and withdrawals:

• All payment transactions are completed through end-to-end encryption.
• Transactions via bKash, Nagad, and Rocket are protected by each service's own security systems.
• mamubaji will never ask for your full PIN or password.
• OTP verification may be activated for suspicious transactions.
• The minimum deposit is ৳300 and the minimum withdrawal is ৳500 — transactions within these limits generally do not require additional verification.

07

Protection of Minors

mamubaji is strictly not for anyone under 21 years of age. We actively enforce this policy:

• Age is verified at the time of registration.
• Proof of age via identity document may be requested in cases of suspicion.
• If a user is confirmed to be a minor, the account is closed immediately and the associated data is deleted.

To learn more about responsible gambling, we encourage you to read our Responsible Gaming guidelines, which provide detailed advice on minor protection and controlled play.

08

Your Data Rights

As a mamubaji user, you have the following rights regarding your own information:

8.1 Right to Access

You can request to know what information we hold about you. Submit a request through the support team and the information will be provided within a reasonable time.

8.2 Right to Correction

If there are errors in the information we hold, you can request a correction. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In addition to requesting account closure, you can also request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You can request to stop receiving promotional emails or messages at any time. Essential service-related notifications cannot be turned off.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact the support team directly via 24/7 live chat or email. Your request will be processed after your identity has been verified.

09

Policy Changes and Updates

This privacy policy may need to be updated over time due to changes in technology, law, or services. In such cases:

• If there are significant changes, you will be notified in advance via your registered email or live chat.
• The "Last Updated" date at the top of this page will change.
• Continuing to use the platform after a new policy is published will be considered as acceptance.

If you have questions about any part of the policy, visit our FAQ section or contact the support team directly.

10

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, mamubaji's support team is ready to help. We provide service in both Bangla and English, 24 hours a day, seven days a week.